At Eastern Steps, customer satisfaction is our priority. We take pride in the quality of our handmade leather chappals and carefully inspect every pair before shipping. However, if you are not fully satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original condition with all original packaging intact. Products that show signs of wear, damage, or alteration will not be accepted.

To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process and provide the return instructions.

Exchanges

We offer size exchanges to ensure you receive the perfect fit. Exchange requests must be made within 7 days of delivery. The product must be in unused condition. Customers may be responsible for delivery charges associated with exchanges unless the item received was defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, the refund will be processed within 7 to 10 business days through the original payment method.

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product sent by us.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery. Kindly share clear pictures of the product and packaging so we can resolve the issue promptly. In such cases, Eastern Steps will cover the return shipping costs.

Non Returnable Items

Customized or special order products are not eligible for return or refund unless they arrive damaged or defective.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We are committed to providing a smooth and transparent shopping experience.